Support
FAQ
Domain Name Transfers
- Can SRSplus Partners transfer a domain name from one registrar to another?
- What is a registrar transfer?
- Does SRSplus support registrar transfers?
- What is the cost per transfer?
- What do I get for the transfer fee? Is there an extension of the term of registration for transferred domains?
- What are the restrictions on transferring domain names?
- How do I obtain the Authorization Code for a .biz, .info, .org, .tv or .cc transfer?
- Do you communicate directly with the transferring registrant during a transfer process?
- How do I transfer a domain name on behalf of a registrant as the sponsoring registrar?
- What happens if one of my registrants wants to transfer a domain name to another registrar?
- Is there anything else I can do to protect domain names from unauthorized transfers?
- What are the reasons current registrars can cite to deny a registrar transfer request?
- How long will a domain name transfer take to process?
- What information do I need to provide when submitting a transfer request?
- Can the registrant change the nameserver information during the registrar transfer process?
- Can the registrant (ownership) information change during or with a registrar transfer request?
- Can I cancel a transfer request once it's submitted to SRSplus?
- How can I view pending transfers both into and out of my account?
- How can I view what has happened with an individual transfer request?
- When will my account be debited for a transfer request?
- Does SRSplus support Bulk Transfers?
Can SRSplus Partners transfer a domain name from one registrar to another?
Domain name transfers are supported for all gTLDs but are not supported for ccTLDs and .name.
What is a registrar transfer?
Registrar transfers involve the transfer of an existing domain name from one registrar ("current" or "losing" registrar) to another ("sponsoring" or "gaining" registrar).
Does SRSplus support registrar transfers?
SRSplus supports the transfer of .com, .net, .org, .biz, .info, .tv and .cc domain names provided certain restrictions are met. SRSplus does not currently support transfers of all ccTLDs and .name.
What is the cost per transfer?
The standard transfer fee will be the Base Registration Fee charged per domain names within the respective TLDs. See the Pricing section for more information.
What do I get for the transfer fee? Is there an extension of the term of registration for transferred domains?
SRSplus will process your transfer request with the appropriate registry, if needed, and extend the registration term of the transferred domain name by 1 year from the expiration date of the original registration unless the 1 year extension would bring the total registration term to over 10 years. In such case, the total registration term with the extension would be limited to 10 years.
What are the restrictions on transferring domain names?
- The domain name must have been registered for more than 60 days
- Authorization Codes are required for the transfer of .com, .net, .biz, .info and .org domain names to SRSplus.
- The current Administrative Contact must confirm the transfer request from the e-mail account listed in the Administrative Contact's WHOIS information
- The current registrar must not deny the transfer request if it does not receive a response
- The domain name must not be on a lock or hold status at the registry
How do I obtain the Authorization Code for a .biz, .info, .org, .tv or .cc transfer?
The Authorization Code must be obtained from the current registrar of the domain name you wish to transfer. The registrar may have restrictions as to who may receive the Authorization Code.
Do you communicate directly with the transferring registrant during a transfer process?
Authorization requests are emailed to the Registered Name Holder or Administrative Contact of record of the domain name registration for both inbound and outbound transfers to verify all transfer requests.
How do I transfer a domain name on behalf of a registrant as the sponsoring registrar?
Both the SRSplus Partner Manager and API are designed to allow you to request a domain name transfer from another registrar. See the Article on How To Transfer Domains To SRSplus.
What happens if one of my registrants wants to transfer a domain name to another registrar?
Upon receipt of a transfer request from a registry or another SRSplus Partner for a domain name currently registered through you, SRSplus sends you an e-mail with the notification of the transfer request.
Upon receipt of the transfer request, your registrant has 5 days to approve/confirm the request or deny the request to us (note that you will not be able to approve or deny the transfer request on behalf of the registrant unless you are listed as the Administrative Contact). SRSplus may automatically send a denial communication to the registry for transfer requests for domain names not yet registered for 60 days and in certain other situations.
Upon receipt of approval/confirmation or no response to us within 5 days, we will approve the transfer request. If the Administrative Contact denies the confirmation, SRSplus will notify the appropriate registry or sponsoring SRSplus Partner of such status.
Status of pending transfer requests away from you can be reviewed in the Transfer History page of the Transfers section under the “Domains” tab in Partner Manager.
Is there anything else I can do to protect domain names from unauthorized transfers?
Domain Protect is a new free feature on each new domain name registration that provides you an extra measure of protection from unauthorized domain name transfers. When turned On, Domain Protect blocks the transfer of your domain name to another Registrar. You can still renew and make modifications to the domain name registration, including legal name changes. To transfer a domain name to another Registrar, you must first turn off Domain Protect.
Domain Protect is automatically applied to all new .com, .net, .org, .biz, .info, .tv, .cc, .us and .name domain name registrations. You can modify Domain Protect for individual domain names in Domain Details or for all domain names when you view the full list of domain names under View/Update Domains.
What are the reasons current registrars can cite to deny a registrar transfer request?
Current registrars can deny transfer requests for any number of reasons, including, but not limited to:
- 60 days have not elapsed since the initial registration of the domain name
- Situations described in the Domain Name Dispute Resolution Policy
- A pending bankruptcy of the current registrant
- Dispute over the identity of the current registrant
- The domain has a feature applied similar to Domain Protect
How long will a domain name transfer take to process?
The amount of time required to authorize a domain name transfer can vary significantly due to variations in the amount of time taken by the current registrant and current registrar to approve transfer requests. However, normally you should receive notification of a successful or unsuccessful transfer within 18 calendar days.
What information do I need to provide when submitting a transfer request?
At a minimum, we require the following information be provided either through the SRSplus API or Partner Manager:
- The domain name being transferred
- Current Administrative Contact e-mail address associated with the domain name (this must exactly match e-mail of the Administrative Contact listed in the domain name's WHOIS record)
- Administrative, billing technical contact information of the gaining registrant (the registrant initiating the transfer request)
Can the registrant change the nameserver information during the registrar transfer process?
No. Only upon a successful transfer can the gaining registrant change the nameserver information on the domain name in question.
Can the registrant (ownership) information change during or with a registrar transfer request?
Yes. You may change the registrant by inputting the new registrant information at the time the registrar transfer request is initiated.
Can I cancel a transfer request once it's submitted to SRSplus?
No. A transfer request cannot be cancelled by the Sponsoring SRSplus Partner once the request is submitted to SRSplus. The Administrative Contact may cancel the transfer when they receive the authorization request.
How can I view pending transfers both into and out of my account?
Refer to the Transfer History page at the “Transfer” link under the “Domains” section within your Partner Manager. See Pending Transfer Status Messages for list of status messages and definitions.
How can I view what has happened with an individual transfer request?
To view the up-to-date status of your transfer requests, visit the My Transfers page in your SRSplus Partner Manager and click on the Transfer ID for the transfer whose status you would like to view.
When will my account be debited for a transfer request?
After you submit a transfer request, your account will be debited by the amount of the base registration price for the TLD you are attempting to transfer. This amount will be placed into a "Pending" balance. If the transfer is approved, the Pending balance will be debited by the amount of the transfer. If the transfer is denied, the available Registration fund will be credited and the Pending balance will be credited.
Does SRSplus support Bulk Transfers?
SRSplus Partner Support can help facilitate a bulk transfer. Please send an e-mail to partners@srsplus.com for assistance.
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