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Nameserver Management

• What is SRSplus Managed DNS service?
• What is the SRSplus Parked service?
• How can I view a list of all the domain names in my SRSplus Partner account that are using SRSplus Parked or SRSplus Managed DNS services?
• How can I list all the active and inactive nameservers in my SRSplus Partner account? How can I query the domains that are assigned to a specific nameserver?
• Why doesn’t an IP address display for all nameservers on the “Assigned Nameservers” page under the “My DNS” tab?
• How do I register a new Nameserver in my SRSplus Partner account?
• How can I change the hosting type for a domain name?
• Can I change or replace the nameserver for multiple domain names at once?
• I need to reassign multiple domain names from one set of nameservers to another. How can I do this?
• What is an A Record?
• What is an MX Record?
• What is a CNAME Record and when would I need to use it?
• How long will it take for updates to my SRSplus Managed DNS services to take effect?

What is the SRSplus Managed DNS service?
SRSplus Managed DNS allows users to manage the A, MX and CNAME records for their domain name. Users may wish to modify these settings in order to add new hosts to the domain, change IP addresses, or modify where e-mail messages are delivered.

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What is the SRSplus Parked service?
The initial DNS settings are pre-configured to utilize SRSplus nameservers and domain names with Web sites under development or registered for brand protection will resolve to an Under Construction page .

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How can I view a list of all the domain names in my SRSplus Partner account that are using SRSplus Parked or SRSplus Managed DNS services?
You can list all the domain names in your account categorized by the hosting method (SRSplus Parked, SRSplus Managed DNS, or Assigned Nameservers) by clicking on the "Manage DNS" link and selecting one the corresponding page links "SRSplus Parked" or "SRSplus Managed DNS".

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How can I list all the active and inactive nameservers in my SRSplus Partner account? How can I query the domains that are assigned to a specific nameserver?
You can list all the active and inactive nameservers in your SRSplus partner account by clicking on the "Manage DNS" link and selecting the "Assigned Nameservers" page link (this is the default page under the "Manage DNS" link). To query all the domain names that are assigned to a specific nameserver, click on the "View/Reassign Domain(s)" link next to the nameserver you wish to query. A new window will open displaying all the domain names currently assigned to the selected nameserver.

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Why doesn’t an IP address display for all nameservers on the “Assigned Nameservers” page under the “My DNS” tab?
The IP address will only appear if the parent domain name is registered in your SRSplus account and you are authorized to modify the nameserver name and IP address.

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How do I register a new Nameserver in my SRSplus Partner account?
To register a new nameserver, please note that the parent domain name (e.g. greatcompany.com) of the nameserver you list (e.g. NS1.greatcompany.com) must already be registered in your SRSplus Partner account. You have two ways of registering a new nameserver:

Via the "Register Nameserver" page under the "Manage DNS" link:

• Navigate to the "Assigned Nameservers" page (this is the default landing page when you click on the "Manage DNS" link).
• Click on the "Go" button next to "Register Nameserver".
• Enter the name and the corresponding I.P. address for the new nameserver in the "Register Nameserver" window.
• Click the "Submit" button
• Click the "Save" button
• The next screen will confirm whether the Nameserver Registration was successful.

Via the Manage Domains link:

• Select the domain name that you wish to use as parent domain name for the new (child) nameserver and click on "Edit DNS" in the drop down.
• Locate the "Manage Nameserver(s)" section at the bottom of the next screen.
• Click on the "Go" button next to "Register a Nameserver for YOURDOMAIN.TLD".
• Enter the name and the corresponding I.P. address for the new nameserver.
• Click "Save Changes"
• The next screen will confirm whether the Nameserver Registration was successful and display the new nameserver in the drop-down menu of created nameservers for this parent domain name.

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How can I change the hosting type for a domain name?
If you wish to change the hosting type for a domain name(s), e.g. from Assigned Nameservers to SRSplus Parked, there are two ways to make this change in the Partner Manager Domains tab:

Under "Manage Domains" link:

• Select the domain name(s) that you wish to modify in your list of registrations under the "Manage Domains" link
• Click on the blue "Edit DNS" link
• On the next screen, review your hosting type and click on the "Change" button if you wish to make modifications
• Next, select the new hosting type: SRSplus Parked, SRSplus Managed DNS, or Assigned Nameserver, and click "Continue"
• Add the details required for the Hosting Method that you selected (if SRSplus Managed DNS or Assigned Nameservers)

Under the "Manage DNS" link (only existing SRSplus Parked, SRSplus Managed DNS)

• Select the page that describes your current hosting type: Assigned Nameservers, SRSplus Managed DNS or SRSplus Parked.
• Locate the domain name that you wish to modify in the displayed list of domain names, or search by domain name or Registrant e-mail address.
• Click on the "View/Edit DNS Records" link.
• On the next screen, review your hosting type and click on the "Change" button if you wish to make modifications
• Next, select the new hosting type: SRSplus Parked, SRSplus Managed DNS, or Assigned Nameserver, and click "Continue"
• Add the details required for the hosting type that you have selected (if SRSplus Managed DNS or Assigned Nameservers)

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Can I change or replace the nameserver for multiple domain names at once?
Yes, click on the "Manage DNS" link under the "Domains" tab in Partner Manager and navigate to the "Assigned Nameservers" page (this is the default landing page when you click on "Manage DNS" link). Identify the nameserver that you wish to replace and follow the steps below:

• Click on the “View/Reassign Domain(s)” link next to the nameserver you wish to replace
• Select the domain names that you wish to move to another nameserver
• Click the “Replace Nameserver” button
• Enter the name of the new nameserver* or select a nameserver already registered in your SRSplus Partner account from the drop-down list
• Click the “Submit” button
• Click the “Save” button to confirm the replacement
• The next screen will confirm whether the nameserver reassignment was successful. If any of the domain names cannot be reassigned to the nameserver you entered, an error message will indicate the reason why the transaction failed. Please make a note of the error message and mention it to the Support Representative should you wish to inquire further about the transaction failure.

You can enter any nameserver that is currently registered with SRSplus or another Registrar. To register a brand new nameserver, please click on the “Register Nameserver” link on the “Assigned Nameservers” page and follow the instructions.

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I need to reassign multiple domain names from one set of nameservers to another. How can I do this?
Click on the “Manage DNS” link under the “Domains Tab” in Partner Manager and navigate to the “Assigned Nameservers” page (this is the default page under the “Manage DNS” tab). Locate one of the nameservers that you wish to replace and follow the steps below:

• Click on the “View/Reassign Domain(s)” link next to the nameserver you wish to replace
• Select the domain names that require a common change to their current nameserver set-up
• Click the “New DNS Profile” button
• Enter the names of the new nameservers* you wish to assign to the selected domain names or select nameservers already registered in your SRSplus partner account from the drop-down list
• Click the “Submit button”
• Click the “Save” button to confirm the new DNS Profile creation
• The next screen will confirm whether the nameserver reassignment was successful. If any of the domain names cannot be reassigned to the nameservers you entered, an error message will indicate the reason why the transaction failed. Please make a note of the error message and mention it to the Support Representative should you wish to inquire further about the transaction failure.

* You can enter any nameserver that is currently registered with SRSplus or another Registrar. To register a brand new nameserver, please click on the “Register Nameserver” link on the “Assigned Nameservers” page and follow the instructions.

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What is an A Record?
All servers connected to the Internet are assigned a unique IP address. An A record associates a name to the server's IP address. This allows people to utilize easy-to-remember domain names instead of hard-to-remember IP addresses to connect to a Web site. For example, you could type in 216.168.229.190 into your Web browser to get to the SRSplus Web site, or you could simply type in www.srsplus.com.

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What is an MX Record?
MX ("Mail eXchange") records are used to determine the delivery route for your E-mail. For example, if you want to host your own mail server for the domain in your account, you will need to specify the mail server names as MX records.

In addition, you can specify multiple mail servers and rank them by priority in the event the primary mail server is not responding. If you give the same rank to different mail servers, the traffic load to those servers will be shared. Mail will be delivered to the server with the lowest priority number.

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What is a CNAME Record and when would I need to use it?
CNAME records, short for "Canonical Name", allows you to create alias names to existing Internet host records. CNAME records are helpful when pointing multiple domain names to the same host.

For example, www.anyinternationalcompany.com, creates the host name unitedstates.anyinternationalcompany.com for their US division. The company wants to market in other countries like germany.anyinternationalcompany.com and france.anyinternationalcompany.com. Creating CNAME records for Germany and France allows the company to easily create new names for the same host.

NOTE: Be careful using CNAME records. Only persons highly familiar with DNS should attempt to use CNAMES, or you could create routing problems for all of your DNS information including your Web site and e-mail.

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How long will it take for updates to my SRSplus Managed DNS services to take effect?
SRSplus Managed DNS updates can take up to 8 hours to complete. As with all nameserver updates, please also take into consideration the time it takes to propagate the nameserver changes across the internet, root servers and cached nameservers.

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