Support

Articles

Registration Fund and Payments

How to Make Deposits to Your Registration Fund

We highly recommend that you deposit enough to cover at least one full month of Domain Name registrations by your customers to avoid any interruption of your registration capabilities. Below are the various payment methods you can use to make a deposit to your Registration Fund:

  • Credit Card
  • Wire Transfer
  • Check
  • Cashier Check
  • International Money Orders
  • US Money Orders

Credit Card: You may make a deposit to your Registration Fund online by using a credit card. Online credit card payments made through our Partner Manager are credited to your Registration Fund immediately, making those funds available for an domain name associated transactions immediately.

Wire Transfers: When making a deposit via wire transfer, please send a confirmation e-mail to partners@srsplus.com with: (1) e-mail address on account, (2) company name, (3) date of the wire, (4) originating bank and (5) amount of the transfer. Wire transfer remittances will be applied to your Registration Fund within one business day of receipt. Please ensure your partner e-mail address appears in the sender section of the wire transfer.

Wire transfers should be submitted to:

Bank of America
Concord, CA 94520
Tel: 925-675-7343
ABA: 0260-0959-3
Account Number: 12332-04543
Swift Code: BOFAUS3N

NOTE: You must include the e-mail address of your partner account with payment to avoid delays in posting payment to your account.

Checks, cashiers checks, international money orders, and money orders: All forms must be made payable to and delivered to TLDS L.L.C., in USD funds only. You must include the e-mail address of your partner account with payment.

Check payable to: TLDS L.L.C.
SRSplus
Attn: SRSplus Accounts Receivable
13861 Sunrise Valley Dr, Suite 300
Herndon, VA 20171
USA

NOTE: Non-certified check remittances will not be applied to your Registration Fund until the transaction has cleared our bank, which can take up to fifteen (15) business days. Certified checks and International Money Orders will be applied to your Registration Fund within two (2) business days of receipt.

Refunds

SRSplus will refund any unused amounts in the Registration Fund within two (2) weeks after receiving a written request upon termination of your SRSplus Partner Agreement.

Back to Top

Nameserver Management

How to Register a New Nameserver in your SRSplus Partner Account

To register a new nameserver, please note that the parent domain name (e.g. greatcompany.com) of the nameserver you list (e.g. NS1.greatcompany.com) must already be registered in your SRSplus partner account. There are two ways to register a new nameserver under the Partner Manager Domains tab:

Via the “Register Nameserver” page under the “Manage DNS” link:

  • Navigate to the “Assigned Nameservers” page (this is the default page under the “Manage DNS” tab)
  • Click on the “Go” button next to “Register Nameserver”.
  • Enter the name and the corresponding I.P. address for the new nameserver in the “Register Nameserver” window
  • Click the “Submit” button
  • Click the “Save” button
  • The next screen will confirm whether the Nameserver Registration was successful.

Via the Manage Domains link:

  • Select the domain name that you wish to use as parent domain name for the new (child) nameserver and click on
  • Click on the blue “Edit DNS” link
  • Locate the “Manage Nameserver(s)” section at the bottom of the next screen.
  • Click on the “Go” button next to “Register a Nameserver for YOURDOMAIN.TLD”.
  • Enter the name and the corresponding I.P. address for the new nameserver.
  • Click “Save Changes”
  • The next screen will confirm whether the Nameserver Registration was successful and display the new nameserver in the drop-down menu of created nameservers for this parent domain name.

How to Change the Hosting Type for a Domain Name

If you wish to change the hosting type for a domain name(s), e.g. from Assigned Nameservers to SRSplus Parked, there are two ways to make this change in the Domains tab in Partner Manager:

Under the “Manage Domains” link:

  • Select the domain name(s) that you wish to modify in your list of registrations under the “Manage Domains” link
  • Click on the blue “Edit DNS” link
  • On the next screen, review your hosting type and click on the “Change” button if you wish to make modifications
  • Next, select the new hosting type: SRSplus Parked, SRSplus Managed DNS, or Assigned Nameserver, and click “Continue”
  • Add the details required for the Hosting Method that you selected (if SRSplus Managed DNS or Assigned Nameservers)

Under the “Manage DNS” link (only existing SRSplus Parked, SRSplus Managed DNS)

  • Click on the page that describes your current hosting type: Assigned Nameservers, SRSplus Managed DNS, or SRSplus Parked.
  • Select the domain name that you wish to modify in the displayed list of domain names, or search by domain name or Registrant e-mail address.
  • Click on the “View/Edit DNS Records” link.
  • On the next screen, review your hosting type and click on the “Change” button if you wish to make modifications
  • Next, select the new hosting type: SRSplus Parked, SRSplus Managed DNS, or Assigned Nameserver, and click “Continue”
  • Add the details required for the hosting type that you have selected (if SRSplus Managed DNS or Assigned Nameservers)

How to Change the Nameserver for Multiple Domain Names at Once

Click on the “Manage DNS” link under the “Domains” tab in Partner Manager and navigate to the “Assigned Nameservers” page (this is the default landing page when you click on “Manage DNS” link). Identify the nameserver that you wish to replace and follow the steps below:

  • Click on the “View/Reassign Domain(s)” link next to the nameserver you wish to replace
  • Select the domain names that you wish to move to another nameserver
  • Click the “Replace Nameserver” button
  • Enter the name of the new nameserver* or select a nameserver already registered in your SRSplus partner account from the drop-down list
  • Click the “Submit” button
  • Click the “Save” button to confirm the replacement
  • The next screen will confirm whether the nameserver reassignment was successful. If any of the domain names cannot be reassigned to the nameserver you entered, an error message will indicate the reason why the transaction failed. Please make a note of the error message and mention it to the Support Representative should you wish to inquire further about the transaction failure.

* You can enter any nameserver that is currently registered with SRSplus or another registrar. To register a brand new nameserver, please click on the “Register Nameserver” link on the “Assigned Nameservers” page and follow the instructions.

How to Reassign Multiple Domain Names from One Set of Nameservers to Another

Click on the “Domains” tab in Partner Manager, and then click on “Manage DNS” and navigate to the “Assigned Nameservers” page (this is the default landing page when you click on “Manage DNS” link). Locate one of the nameservers that you wish to replace and follow the steps below:

  • Click on the “View/Reassign Domain(s)” link next to the nameserver you wish to replace
  • Select the domain names that require a common change to their current nameserver set-up
  • Click the “New DNS Profile” button
  • Enter the names of the new nameservers* you wish to assign to the selected domain names or select nameservers already registered in your SRSplus partner account from the drop-down list
  • Click the “Submit button”
  • Click the “Save” button to confirm the new DNS Profile creation
  • The next screen will confirm whether the nameserver reassignment was successful. If any of the domain names cannot be reassigned to the nameservers you entered, an error message will indicate the reason why the transaction failed. Please make a note of the error message and mention it to the Support Representative should you wish to inquire further about the transaction failure.

* You can enter any nameserver that is currently registered with SRSplus or another registrar. To register a brand new nameserver, please click on the “Register Nameserver” link on the “Assigned Nameservers” page and follow the instructions.

Back to Top

Domain Name Transfers

How to Transfer a Domain Name to SRSplus

Both the Partner Manager and SRSplus API are designed to allow you to request a domain name transfer from another registrar. See below for the step-by-step description of making a domain name transfer to SRSplus:

Step Explanation
Step 1:
Registrant Requests


Transfer to an SRSplus Partner

The Registrant submits a request to transfer a domain name to an SRSplus Partner.

The SRSplus Partner collects all Registrant information as required for new registrations with the transfer request.

Step 2:
The SRSplus Partner Submits Transfer Request to SRSplus for Processing


The SRSplus Partner submits the transfer request and Registrant information through the SRSplus Partner Manager (click on the “Domains” tab and select “Transfer”) or API tool using the appropriate API call (see API technical documentation for additional details)

The appropriate transfer fee is placed on "pending" status from the SRSplus Partner's Registration Fund.

If the SRSplus Partner does not have the sufficient balance available in the Registration Fund, the transfer request is rejected.

The domain name associated with the transfer request and the status of the transfer request are made available for review in the Transfer History page of the Transfers section under “Domains” in Partner Manager.

Step 3:
SRSplus Confirms Transfer Request with Current Registered Name Holder or Administrative Contact


SRSplus matches the current Administrative Contact and e-mail with the transferring Registrant and sends an e-mail to the current Administrative Contact instructing him or her to confirm the transfer request at a secure transfer approval Web page.

If no e-mail address for the current Administrative Contact can be found, the transfer request will be cancelled and the SRSplus Partner notified. If the request is cancelled, the transfer request is denied and the SRSplus Partner will be notified and the Partner's Registration Fund credited the appropriate transfer fee.

Step 4:
Current Administrative Contact Confirmation


The current Administrative Contact can either (1) approve/confirm the transfer request, (2) deny or cancel the transfer request, or (3) not respond.

If the transfer confirmation request is denied or not approved within 7 days, the transfer request will be denied. Upon denial, the SRSplus Partner will be notified and the Partner's Registration Fund will be credited with the appropriate transfer fee.

Step 5:
SRSplus Submission of the Transfer Request to the Registry


If the transfer request is for a domain name currently registered by a non-SRSplus Partner, upon confirmation by the current Administrative Contact, SRSplus submits the transfer request to the appropriate Registry.

If the transfer request is for a domain name currently registered by another SRSplus Partner, upon confirmation by the current Administrative Contact, SRSplus submits the transfer request to the current registrar (i.e., proceed directly to Step 6)

Step 6:
Approval or Denial of the Transfer Request by the Current registrar


Upon receipt of a transfer request (either from the Registry if the current registrar is not an SRSplus partner or from SRSPlus if the current registrar is a SRSplus registrar), the current registrar has 5 days to approve or deny the request.

The current registrar can either (1) approve/confirm the transfer request, (2) deny the transfer request, or (3) not respond within 5 days of the transfer request.

If the transfer request is approved/confirmed or not responded to within 5 days, the domain name is transferred to the SRSplus Partner's account and the SRSplus Partner is notified of the successful transfer.

If the transfer request is denied, the SRSplus Partner is notified within 9 days with the appropriate transfer fee credited to the Partner's Registration Fund.

Should the applicable registry fail to approve the transfer based on the Current registrar's approval or non-response or deny the transfer based on the Current registrars denial, SRSplus will resubmit the transfer request to the registry.

   

API Partners will find technical instructions on each step of the transfer process in their API Technical Documentation.

Pending Transfer Status Messages Defined

When you access the Transfer History page of the Transfer section within your Partner Manager, you’ll find a list of domain names currently in the transfer process and one of the following status messages:

  • Pending SRSPlus Approval - Transfer request is submitted. SRSPlus must approve transfer request by checking current Registrant Administrative Contact e-mail address provided with WHOIS records
  • Denied by SRSplus - Transfer request has been denied by SRSplus
  • Pending E-mail to Current Owner - Transfer request has been approved by SRSplus.
  • Pending Current Owner Approval - SRSplus has sent e-mail to current Registrant for approval of transfer request
  • Denied by Current Registrant - Current Registrant has denied transfer request
  • Pending Submission to Registry - Current Registrant has approved transfer request. Transfer request is waiting in queue to be submitted to registry.
  • Pending Registry Approval - Transfer request has been sent to registry and is awaiting approval.
  • Rejected - Transfer request has been rejected by the registry or SRSplus.
  • Completed - Transfer request has been successfully completed.

Back to Top

API Integration

How to Install Open SSL

Below are step-by-step instructions for installing OpenSSL, which is required by the SRSplus APIs for Linux.

Prerequisites:
Perl 5
An ANSI C compiler and make utility

Step 1: Download OpenSSL Source

  • Go to http://www.openssl.org.
  • Click on "Source" in the left side menu.
  • Click on the link "openssl-x.y.z.tar.gz", where x.y.z is the latest distribution, usually identified with the words "[LATEST]" next to it.
  • Save the archive to a directory of your choosing.

Step 2: Unzip and Untar the Archive

  • Use the command "gunzip openssl-x.y.z.tar.gz", to uncompress the file.
  • Next, use the command "tar -xvf openssl-x.y.z.tar" to unpack the archived files.

Step 3: View the README File

It is always a good idea to view any README files. Also, take a look at the INSTALL file. These files typically include the same information presented here and should be considered the authoritative source for configuration and installation instructions.

Step 4: Configure and Compile

  • Run the configuration script with the command "./config"
  • Compile the source with the command "make"
  • Test the library with the command "make test"
  • Ensure that you are logged in as root or have superuser status via the "su" command. The next command will attempt to copy files to system directories.
  • Install with the command "make install"

The OpenSSL library is now installed. If you encounter problems with the above, refer to the INSTALL file and/or FAQ file, or visit the Documentation section of the openssl.org Web site.

Back to Top

  © Network Solutions. All rights reserved.